Credit or refund with proof of purchase, within 40 days of purchase. We’ll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee or charge will apply.

If your return is not the result of our error, you’re a shipping fee will apply. Once your return has been received, a credit or refund will be issued within 10 business days.

To facilitate refunds, just email us and provide your order or invoice number and the reason you want to return each item.

For proof of delivery, we recommend that you return items via UPS or insured USPS.

The original receipt or packing slip is required for all returns and exchanges.

Unopened products may be returned within 7 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).

Opened products may not be returned for any reason after 40 days.

Pristine Health reserves the right to deny any return or exchange.

All items purchased from Pristine Health are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (United States Postal Service – USPS) and Pristine Health is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.

Pristine Health may exercise discretion, as a one-time courtesy, to resend or refund (minus shipping fees) a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to Pristine Health.

Refunds can only be given to the buyer who made the original purchase.